Reference

Terms and Conditions That Govern Your ji111 Account

These Terms and Conditions form the binding agreement between you and ji111 whenever you access the platform, fund your account via GCash, Maya or InstaPay, or place any game round.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsGoverns gameplay and withdrawalsSubject to applicable Philippines lawUpdated terms take effect on notice
ji111 Terms and Conditions That Govern Your ji111 Account
HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

These Terms and Conditions are not a formality — they are the operational framework for every action taken on your account. Here is how we apply them in practice across the four areas that matter most to you.

Account Security

Your account is protected by OTP verification on login and password change. You are responsible for keeping credentials private; any activity under your login is bound by these terms.

Transaction Records

Every GCash, Maya and InstaPay movement is logged against your account. You can view your full transaction history in the account wallet panel; disputes must reference that record.

Data Retention

We retain your account data for the period required under applicable law. You may request a summary of what we hold by contacting support with your registered email and account ID.

Term Change Requests

If you disagree with a term update, you may close your account before the effective date. Withdrawals of cleared balances are processed normally through your linked e-wallet during that window.

TERMS CONTACT

Reach Us About Any Terms Question

If a specific clause is unclear or you believe a transaction has been processed in a way that conflicts with what these terms state, our support team is the right first step. You can raise a terms-related query through live chat directly from your account dashboard, by email, or through our official social channel. Document your account ID and the relevant transaction reference before you reach out — it speeds up review.

Team online

Live Chat

Open the chat icon from your account dashboard. Describe the specific clause or transaction in question and include your account ID for faster resolution.

Email Support

Send your query with your registered email address, account ID and the clause number you are questioning. Replies are sent back to your registered address.

Social Channel

Reach our official page for general terms questions. For account-specific or transaction disputes, live chat or email gives you a proper case reference.

Common Questions About ji111 Terms and Conditions

These are the questions our support team receives most often about how the Terms and Conditions work in practice — covering account access, payments, disputes and your rights as an account holder.

They apply from the moment you create your account and continue for as long as your account exists. Every game round, GCash deposit, Maya withdrawal and support request is covered by these terms.

We notify you through your registered account channel when a material update is made. The updated version takes effect on the date stated in that notice. Continuing to use the platform after that date means you have accepted the changes.

Yes. Go to your account wallet panel, locate the transaction reference, then contact support via live chat or email. Include the reference number and the clause you believe was not followed.

Account data is retained for the period required by applicable law even after closure. You can request a summary of retained data by emailing us with your registered address and account ID.

Access depends on local law and is available only where applicable Philippines regulations permit online gaming participation. You must confirm eligibility when creating your account.

You may close your account before the effective date of the change. Any cleared balance in your account wallet can be withdrawn to your linked GCash, Maya or InstaPay account during that period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.