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How ji111 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet secure, process your GCash, Maya or InstaPay transactions, and connect you with support.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Handling your account data responsibly is not a checkbox for us — it is how we keep your GCash, Maya and InstaPay transactions running without interruption. From the moment you link a payment method to your first withdrawal, every step involves encrypted data transfer and access controls that limit which internal systems can read your personal details. Here is how the key areas work in practice.

Encryption on Every Transfer

All data moving between your device and ji111 — including your GCash number and InstaPay reference — is encrypted in transit. Stored payment identifiers are hashed and never held in plain text on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Withdrawal Verification Steps

Before we process a payout to your Maya or GCash wallet, we verify that the account name matches your registered identity. This check protects you from unauthorised withdrawal requests, not just us.

Data Retention Timeline

Active account data is kept while your account is open. If you request account closure, we delete or anonymise personal data within the period required by our operating obligations, retaining only transaction records where law requires.

What This Privacy Policy Covers

ji111 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

This policy applies to all personal data we process when you use ji111 — your account registration details, your payment method information (including GCash mobile number, Maya account reference and InstaPay transfer identifiers), your session and device data, and any messages you send through our support

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channels. We process your data to operate your account, verify your identity before a withdrawal, prevent fraud, and comply with applicable law in the Philippines where access is permitted and local law allows. Data is retained only as long as your account remains active or as
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required by the legal obligations that apply to us. When you close your account, we delete or anonymise personal data that no longer has a lawful basis for retention, except where a regulatory obligation requires us to keep specific transaction records. Third-party processors we use —
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including payment gateway partners that route your GCash, Maya and InstaPay transactions — are bound by data-processing agreements that limit how they can use your information. We do not sell your personal data to advertisers or unrelated third parties. If our legal obligations or operating jurisdiction
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change in a way that affects this policy, we will notify you via the email address linked to your account before any material change takes effect.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Got a question about how your GCash number is stored, or want to request a copy of the data we hold on your account? Our support team handles privacy requests through three channels. When you contact us, have your registered account email or mobile number ready so we can verify your identity before sharing or modifying any personal data.

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a privacy request directly. We verify your identity on the spot before accessing any account or payment data.

Email Support

Send your data access, correction or deletion request to our support email. Include the mobile number linked to your GCash or Maya wallet so we can match your account record.

Account Settings

Some data updates — like changing your registered mobile number or linked e-wallet — can be done directly inside your account settings without contacting support.

Common Questions About Your Privacy at ji111

These are the questions we actually get from people checking their account data, updating a linked wallet, or trying to understand what we store. Each answer covers the practical step, not just the legal position.

We collect your name, email address, registered mobile number and the payment method identifiers you link — such as your GCash or Maya account reference. Device and session data is also logged for security purposes.

Yes. Payment identifiers like your GCash number and Maya reference are hashed before storage. They are never held in plain text, and only the payment gateway processors involved in your transaction can access the original value.

You can. Send a data access request through live chat or email with your registered mobile number. We verify your identity first, then provide a summary of the personal data linked to your account.

Basic updates — like a changed mobile number or new e-wallet reference — can be done in account settings. For name corrections or ID document updates, contact support through live chat or email so we can verify the change.

We share your data only with processors directly needed to run your account — payment gateways for GCash, Maya and InstaPay transactions, and identity-verification partners. We do not sell personal data to advertisers.

We delete or anonymise personal data that no longer has a lawful basis for retention. Transaction records tied to regulatory obligations — such as withdrawal history — are kept for the period required by applicable law, then removed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How ji111 Handles Your Personal Information

How We Protect and Manage Your Data

Encryption on Every Transfer

Cookie Controls

Withdrawal Verification Steps

Data Retention Timeline

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at ji111

01 What personal data does ji111 collect when I open an account?

02 Is my GCash or Maya account number stored securely?

03 Can I request a copy of the data ji111 holds on my account?

04 How do I update or correct my personal information?

05 Does ji111 share my data with third parties?

06 What happens to my data if I close my ji111 account?

Privacy Policy

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