Reference

What Our Legal Framework Covers for You

Our legal terms set out how ji111 operates, what rights you hold as an account holder, and how we handle data tied to your wallet activity — including transactions made through GCash, Maya, and InstaPay.

Account holder rightsData handling policyGCash, Maya, InstaPay contextJurisdiction-based accessContact and request paths

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LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you need to raise a legal query — a data access request, a dispute about account terms, or a question about how your GCash or Maya records are handled — these are the direct channels to use. We aim to respond to formal policy queries within a reasonable time, and we keep a record of every request submitted through these paths.

Team online

Live Chat

Open the chat icon from any page inside your account. Use this for urgent policy questions, including data access requests tied to recent GCash or Maya activity.

Email Support

Send formal legal requests — such as deletion of stored data or a written copy of your account records — to our support email address listed under your account settings.

Account Settings Panel

Minor profile corrections, contact-detail updates and linked e-wallet changes can be submitted directly through your account settings without needing to contact support.

How Our Legal Terms Apply to Your Account

ji111 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

These terms govern your use of ji111 and are binding from the moment you open an account. They cover how we collect and store data tied to your activity — including payment records from GCash, Maya, and InstaPay transactions — how we handle account security, and

1
what rules apply when you request changes to your profile or personal details. We do not share your payment data with third parties for marketing. Retention periods for account data follow applicable local data-protection rules, and you may request access to or deletion of stored records
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by contacting our support team through the channels listed on this page. Where any part of these terms conflicts with local law in the Philippines, local law takes precedence. Certain features may be restricted depending on your region or eligibility under local regulations. We update these
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terms when our services or applicable rules change, and we notify account holders through the registered contact on file. If you continue using ji111 after an update is published, that counts as acceptance. For questions specific to payment data — such as how an InstaPay transfer
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is logged or how a GCash withdrawal record is stored — reach out through live chat or email before completing a transaction.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

HOW WE HANDLE THIS

Data, Security and Account Rights in Practice

Our approach to the legal side of your account is built around clear process, not vague assurances. Here is exactly how we handle four areas that matter to you as an account holder in the Philippines.

Payment Data Security

GCash, Maya and InstaPay transaction records are stored under SSL encryption. We do not expose payment credentials and never pass raw wallet details to game studios or third-party providers.

Cookie and Tracking Policy

We use session cookies to keep your account active and analytics cookies to improve lobby performance. You can manage cookie preferences from your browser settings at any time without losing your account session.

Data Retention and Deletion

Account activity logs are retained in line with applicable Philippine data-protection rules. If you close your account, you may request a copy or deletion of your records by submitting a written request through live chat or email.

Dispute and Complaint Path

If a transaction logged against your GCash or InstaPay wallet appears incorrect, raise it through live chat first. Formal written disputes go to our email support channel, where they are tracked with a reference number.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often from account holders who want to understand how ji111's legal terms affect them day to day — from data access to account changes and payment records.

Yes. Submit a written data access request through live chat or our support email. We will compile and send your account records, including transaction history, within a reasonable timeframe as required under applicable rules.

Both are logged under SSL encryption and linked to your account ID, not your wallet credentials. We retain these logs per applicable data-protection rules and never share them with game studios or marketing parties.

After account closure, you may request deletion of personal records. Some transaction logs may be retained for the minimum period required by local financial rules, after which they are purged from our system.

We do not sell or share your personal data for marketing. Data may be passed to payment processors like InstaPay or GCash only as far as needed to complete a transaction you initiated. Game studios receive only a session token, not your personal details.

Open live chat and provide the transaction date, the amount, and the e-wallet used — GCash, Maya or InstaPay. If the issue needs a formal review, our team will escalate it and send you a reference number by email.

The core terms apply across all eligible Philippine accounts. Certain features or access conditions may vary depending on local regulations in your area. Where local law differs from our general terms, local law takes precedence.

Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoPrivacy Policy Infoji111 Deposits and Withdrawals InfoTongits Draw Rules

What Our Legal Framework Covers for You

How to Reach Us on Policy Questions

Live Chat

Email Support

Account Settings Panel

Data, Security and Account Rights in Practice

Payment Data Security

Cookie and Tracking Policy

Data Retention and Deletion

Dispute and Complaint Path

Common Questions About Your Rights and Our Terms

01 Can I request a copy of the data ji111 holds on my account?

02 How are my GCash and Maya transaction records stored?

03 What happens to my data if I close my account?

04 Does ji111 share my information with third parties?

05 How do I dispute a charge or transaction linked to my account?

06 Are ji111's terms different for players in different parts of the Philippines?

Legal

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